Date of Effect: January 6, 2025
Read more We pride ourselves at Excelita Digital Marketing Agency on providing the best digital marketing services for our clients.This Refund and Cancellation Policy (the “Policy”) outlines the terms and conditions under which we, as a service provider, shall process refunds and cancellations for the services rendered to you.
General Terms
You accept the terms of this policy by using our services.
This applies to all services provided by Excelita Digital Marketing Agency including Website Design & Development, SEO, Social Media Marketing, Graphic Design, PPC, etc.
Cancellation Policy
a. Cancellation by the Client
Before Project Commencement:
Cancellation of service must be received in writing before the commencement of a project to our email at [email protected]
Cancellation Policy: Full refunds will be considered for cancellations made before work commences, minus any administrative/consultation costs.
After Project Commencement:
Cancellations after the project has begun will be assessed on a case by case basis. Refunds, if you have been charged, will be conditioned by how much work has already taken place and any resources spent on your project.
A of cancellation fee may apply and you will be charged for work done prior to cancellation date.
b. Excelita Digital Marketing Agency cancellation
We are entitled to cancel services if:
Client violates our Terms and Conditions.
At the obstacle of providing the information or co-operation needed for project completion.
Failure to pay fees as agreed.
No refunds will be provided in those instances.
Refund Policy
a. Refund Eligibility
Refunds are only for the following cases:
Our negligence and failure to start work on time (as per agreement).
Failure to provide services as stated in a signed agreement or proposal.
“Cancellation of services before a project begins.
b. Non-Refundable Services
The following are non-refundable in all circumstances:
Services already rendered and approved by the client.
Expenses on third-party tools, ads, or platforms (e.g., Google Ads, Meta Ads).
Ongoing services such as SEO, PPC or Social Media Management where you get paid monthly or repeatedly.
Charges for consultation or administration
c. Refund Process
All refund requests must be provided in writing to [email protected] with the reason(s) for the request in detail.
After approval, refunds will be issued within 15 business days.
Refunds will be processed to the original method of payment or an alternative method agreed upon by both parties.
d. Partial Refunds
If canceled, partial refunds are allowed based on the percentage of work completed per cancellation. For example:
If 50% of the work has been completed, the client would be eligible for a refund for the remaining 50% of the project cost.
No Guarantees
Although we strive to provide your business with the best possible outcomes, digital marketing results depend on multiple factors outside of our control like market trends, algorithm modifications, and audience conduct. As such, we cannot guarantee anything in terms of results, and no refunds will be given accordingly to EXPECTATIONS concerning metrics results.
Dispute Resolution
If in case of a dispute on refunds or cancellations:
The written notice is intended to give the parties an opportunity to discuss the matter and try to resolve it amicably.
If a resolution is not reached, the dispute will be under the jurisdiction of the Courts at New Delhi, India.
Contact Us
If you have any questions or comments about our Refund and Cancellation Policy, please contact us:
Name of the Company — Excelita Digital Marketing Agency
Add : Rohini, New Delhi, 110081
Email: [email protected]
Website: https://excelita.com
Our success depends on discretion and fairness, and we offer policies that reflect this. We appreciate your confidence in Excelita Digital Marketing Agency for your digital marketing solution;